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Onboard - Tourism Operator's Handbook for the Great Barrier Reef

'Eyes and Ears' Incident Reporting

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Incident Reporting Form - [DOC]


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Important information about why we collect information and who we may give it to

Although almost all people who spend time in the Marine Park are careful to do the right thing and not to damage what they come to enjoy, sometimes incidents do occur. Because tourism operators are regularly out on the water, the tourism industry has a vital role in reporting incidents in the Marine Park.

You can contribute by reporting what you see and by being part of the 'Eyes and Ears' incident reporting program.

What is an incident?

An incident is really anything you see that you don't think should be happening in the Marine Park. It could be someone littering, taking more than the group size to a Location, moving too close to a whale, not using a booking system, operating an illegal mooring, any damage to a mooring, operating without a permit or fishing in a green zone.

How do I report an incident?

Please report to management any incidents you may see in the Marine Park. If you witness a suspected breach of the law you are advised NOT to approach any suspected persons or request information from them.

To report an incident, please simply fill in an Incident Report Form (see Download Form at top right of page) and send it, along with any additional information such as photographs, maps and charts, to the Day-to-Day Management Compliance Unit:

Fax: 1800 555 130

Mail: PO Box 6213, Townsville QLD 4810

The more information you provide, the easier it will be to follow-up on your report.

What happens with my personal information?

The information you provide to the GBRMPA about possible offences may contain personal information about you and other parties. Personal information collected by the GBRMPA is protected  by the Privacy Act 1998. For important information about why we collect it and who we may give it to, see Related Links at top right of page.

How do I join 'Eyes and Ears'?

If you would like to become more involved in incident reporting, contact the GBRMPA for an 'Eyes and Ears' Incident Reporting kit. It includes Incident Report Forms and useful contact information.

What if it is urgent?

To report an incident requiring an urgent response, please phone as soon as possible direct to the Day-to-Day Management Compliance Unit:

Phone: 07 4726 0510 or

1300 360 898 (24hr)

Mobile: 0417 706 446

What about other events I see?

If you see unusual events that you think the management agencies would need to respond to or would be particularly interested (e.g. pollution, stranded whales or tagged animals), please also report them to the relevant agencies.

© Great Barrier Reef Marine Park Authority